What to Expect From Us
When you call TurnAround, you can expect to be met with compassion and immediate assistance. We want to ensure that you receive the appropriate information so we will ask a series of questions during the intake process.
If you call for therapy:
- During busy times, you may need to leave a message but, generally, a staff person will immediately conduct a phone intake interview
- You will not be required to provide insurance or payment information – all of our services are provided free of charge
- You will be scheduled for an initial appointment with a therapist during your intake process
- All phone intake interviews are centralized at our Towson office
If you call for case management/advocacy:
- At TurnAround, there are advocates/case managers at both our Baltimore City and Towson locations. Our Anti-Trafficking program is based out of the city office only.
- When you call, think about what you need assistance with – legal, housing, emotional support, basic needs, etc. That will help us connect you to the right person.
- Depending on your needs, you may need to come in and meet with an advocate/case manager in person.
If you call for shelter:
- You will be connected with an advocate or the shelter coordinator if you are in need of emergency housing.
- You will be asked a series of questions to determine what type of emergency shelter is appropriate.
- We do not have an on-site shelter. We do our best to coordinate with other agencies and partners to ensure your needs are met.
TurnAround’s goal is always to ensure that survivors of sexual and intimate-partner violence are safe. We work with our clients to reach goals and develop a community of support. Whether you are working with a therapist, advocate or case manager, you will always be met with compassion and a desire to help. Through our empowerment-based model, we understand that every individual is unique. Our goal is to support you on your journey.